Shipping & Order Processing
- Dana's Bakery ships macarons throughout the United States using UPS as our third party shipping carrier.
- Orders are only shipped nationwide, using UPS two day shipping, Monday, Tuesday, and Wednesday to avoid weekend overlays. We do not ship nationwide on Thursdays (with the exception of Overnight orders), Fridays, or holidays.
- Orders placed after 3:00 PM EST will be shipped the following shipping day (Monday - Wednesday).
- Orders placed after 3:00 PM EST on Wednesday will ship on the following Monday excluding business holidays.
Nationwide Shipping Guarantee
- Shipments can only be delivered to a street address within the United States.
- UPS will not to deliver to P.O. Boxes.
- Dana's Bakery is not responsible for delays in delivery times due to incorrect or incomplete addresses.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
- Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
- During peak holiday season in the month of December, orders may not ship the same day they are ordered due to the high volume of orders received. Please communicate any specific delivery date requests to us via email (firstname.lastname@example.org) or give us a call at 1-800-477-1816.
- Dana's Bakery is not responsible for any UPS delivery delays due to the high volume that UPS experiences during the month of December.
- Orders can be delivered using our local courier service for addresses located between Battery Park and 85th Street in New York City only.
- Local Delivery orders placed after 3:00 PM EST are not eligible for Same Day or Next Day Local NYC Delivery.
- Local Deliveries are made Monday through Friday excluding holidays.
- You can select your desired delivery date and morning or afternoon window for Local Delivery during the checkout process.
- We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. Additional charges may apply.
Local Pick Up at South Hackensack HQ
All deliveries are sent using overnight or two-day service in an insulated bubble mailer with an ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, this is ok! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives. Please read our full Shipping Policy for more information.
For best results, our products should be refrigerated upon arrival and consumed within 5-7 days of delivery. They can alternately be frozen upon arrival for up to 8 weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.
Color may vary slightly from photographs shown as our products are made by hand.
- Due to the perishable nature of our products, Dana's Bakery does not accept returns.
- There are no returns or exchanges.
- Circumstance Pending, Dana's Bakery will issue a credit or re-order.
- If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when the package was receive and provide a photo and detailed description of issue, and we will make every effort to make sure you are happy with your Dana's Bakery experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photo or order number will not be eligible for return, refund or reship.
Cancellations and Modifications
Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact our Customer Service Team or call us at (800) 477-1816 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
Special Orders and Large Quantities
When ordering quantities greater than 200 macarons or any customizations, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please visit our Special Orders page.
The Dana's Bakery Customer Service Team can be reached Monday–Friday, 9:00AM–5:00PM EST. Please call us at (800) 477-1816 or email email@example.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your Dana's Bakery experience.